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Contact Us

There are several ways in which you can get in touch with us. Please note we do not purchase from suppliers who send us unsolicited e-mail or telephone calls.

Getting in touch..

Telephone: 0870 745 4830
Fax: 0870 745 4831
24/7 support: Contact details available via your account manager
Web site: http://www.ncuk.com
Sales Enquiries: sales@ncuk.com

The contact details provided are for current and prospective customers only. We do not respond to unsolicited calls or e-mails from companies wishing to supply us goods or services, and would kindly request that you leave us off your database.

Payments & general postal correspondence

NetConnex
Court Farm Lodge
1 Eastway
Epsom
Surrey
KT19 8SG
UNITED KINGDOM

For payments and general correspondence only

Surrey Office

NetConnex
Riverbridge House
Fetcham Grove
Guildford Road
Leatherhead
KT22 9AD
UNITED KINGDOM

Please do not send payments or correspondence to this address unless otherwise instructed.

Registered Offices

NetConnex
5 Fleet Place
London
EC4M 7RD
UNITED KINGDOM

For legal notices

Please note that we do not accept unscheduled server deliveries or customer visits at our offices or datacentres. If you are sending your server to us, please contact support and we will advise you of the correct address for the datacentre your server will be hosted in.

Calling from abroad

If you are calling from abroad, you will need to dial your international access code, followed by the following:

Telephone: +44 870 745 4830
Fax: +44 870 745 4831

Emergencies

What to do if you have an emergency

Most of our services include 24x7 support in case of emergency. Eligible customers are provided with our network operations centre telephone number when they sign up. Existing customers can find this in their my.ncuk.net user area or by contacting their account manager.

If you cannot locate this information, please call the office and ask to speak to a member of our support team. Out-of-hours, you will be given the opportunity to leave a message with your contact details, however please note that we may not be able to return your call until the following business day.

Deliveries

Please note that we do not accept deliveries of servers or other equipment without prior arrangement at our office or data centre.

We will instruct you of the address to which your server should be sent once you have placed an order.

Contact us

For more information, call us.0870 745 4830

Emailsales@ncuk.com

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