Getting in touch..
|Telephone:||0870 745 4830|
|Fax:||0870 745 4831|
|24/7 support:||Contact details available via your account manager|
The contact details provided are for current and prospective customers only. We do not respond to unsolicited calls or e-mails from companies wishing to supply us goods or services, and would kindly request that you leave us off your database.
Payments & general postal correspondenceNetConnex
Court Farm Lodge
For payments and general correspondence only
5 Fleet Place
For legal notices
Please note that we do not accept unscheduled server deliveries or customer visits at our offices or datacentres. If you are sending your server to us, please contact support and we will advise you of the correct address for the datacentre your server will be hosted in.
Calling from abroad
If you are calling from abroad, you will need to dial
your international access code, followed by the
Telephone: +44 870 745 4830
Fax: +44 870 745 4831
What to do if you have an emergency
Most of our services include 24x7 support in case of emergency. Eligible customers are provided with our network operations centre telephone number when they sign up. Existing customers can find this in their my.ncuk.net user area or by contacting their account manager.
If you cannot locate this information, please call the office and ask to speak to a member of our support team. Out-of-hours, you will be given the opportunity to leave a message with your contact details, however please note that we may not be able to return your call until the following business day.
Please note that we do not accept
deliveries of servers or other equipment without prior
arrangement at our office or data centre.
We will instruct you of the address to which your server should be sent once you have placed an order.